Privacy Policy

Effective Date: September 1, 2025

Synorb Inc. ("Synorb," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, billing address
• Payment Information: Credit card details (processed securely by Stripe; we do not store full card numbers)
• Profile Data: Optional profile information you choose to provide

1.2 Automatically Collected Information

• Usage Data: API calls, stream access patterns, features used, dashboard interactions
• Technical Data: IP address, browser type, device information, operating system
• Cookies and Tracking: We use cookies to maintain sessions, analyze usage, and improve the Services (see Section 5)

1.3 API and Query Data

• Query Parameters: Search terms, filters, and parameters you submit
• Stream Selections: Which streams and data you access
• Integration Data: MCP or API integration metadata

2. How We Use Your Information

We use collected information to:

• Provide Services: Deliver stream data, maintain your account, process payments
• Authentication: Verify identity and manage access credentials
• Billing: Process payments and send invoices
• Communications: Send service updates, security alerts, and support responses
• Improvement: Analyze usage patterns to enhance the Services and develop new features
• Security: Detect fraud, prevent abuse, and protect our systems
• Legal Compliance: Comply with legal obligations and enforce our Terms

3. How We Share Your Information

3.1 Service Providers

We share data with third-party vendors who help us operate:

• Payment processors (Stripe)
• Cloud hosting providers (e.g., AWS, Google Cloud)
• Analytics services (e.g., Google Analytics)
• Email service providers

3.2 Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes
• Enforce our Terms of Service
• Protect rights, safety, or property
• Investigate fraud or security issues

3.3 Business Transfers

If Synorb is acquired or merged, your information may transfer to the new entity.

3.4 Aggregated Data

We may share anonymized, aggregated statistics that cannot identify you.

4. Data Retention

4.1 Active Accounts

We retain your information while your account is active and as needed to provide the Services.

4.2 Deleted Accounts

After account deletion, we retain data for:

• 30 days: Grace period for reactivation
• Legal Requirements: As required by law (e.g., tax records for 7 years)
• Aggregated Analytics: Anonymized data may be retained indefinitely

4.3 Deletion Requests

You may request data deletion at any time (see Section 8).

5. Cookies and Tracking Technologies

5.1 Types of Cookies

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand how you use the Services
• Preference Cookies: Remember your settings and choices

5.2 Cookie Control

Most browsers allow you to control cookies through settings. Disabling cookies may limit functionality.

5.3 Do Not Track

We do not currently respond to Do Not Track signals.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Access controls and authentication
• Regular security audits
• Secure API key management

6.2 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. You use the Services at your own risk.

6.3 Your Responsibility

Keep credentials confidential. Notify us immediately of any security breaches.

7. International Data Transfers

Synorb operates in the United States. Your information may be transferred to and processed in countries other than your country of residence. By using the Services, you consent to such international data transfers. We ensure appropriate safeguards are in place where required by law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

8.1 Access and Portability

Request a copy of your data

8.2 Correction

Update inaccurate information through your dashboard

8.3 Deletion

Request deletion of your account and data (subject to legal retention requirements)

8.4 Opt-Out

Unsubscribe from marketing emails (service-related emails cannot be opted out)

8.5 Objection

Object to certain processing activities

9. Children's Privacy

The Services are not intended for individuals under 18. We do not knowingly collect information from children. If we discover we have collected such data, we will delete it promptly.

10. GDPR Compliance (EU/EEA Users)

10.1 Legal Basis

We process your data based on:

• Contract Performance: To provide the Services you've requested
• Legitimate Interests: To improve the Services and prevent fraud
• Consent: For marketing communications (where required)
• Legal Obligations: To comply with applicable laws

10.2 EU Representative

[If applicable, contact information will be provided here]

10.3 Data Protection Officer

[If applicable, contact information will be provided here]

10.4 Supervisory Authority

You have the right to lodge complaints with your local data protection authority.

11. CCPA Compliance (California Residents)

11.1 Categories of Data Collected

As described in Section 1

11.2 Sale of Personal Information

We do not sell personal information

11.3 Your Rights

• Right to know what information we collect
• Right to delete your information
• Right to opt-out of sales (not applicable as we don't sell data)
• Right to non-discrimination for exercising your rights

11.4 Requests

Email privacy@synorb.com to exercise CCPA rights

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email to your registered address
• Prominent notice in the dashboard
• Updated "Effective Date" at the top of this policy

Continued use after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

Questions about this Privacy Policy or your data?